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Vendor FAQs

Welcome to the Living Earth Vendor Help Center!

Below are answers to common questions about selling on our marketplace.

You may also want to watch our video series on how this all works 🙂

1. How do I become a vendor?

To start selling:

1. Register on our Vendor Signup Page.

2. Set up your store by adding product details, pricing, and images.

3. Start selling! Once approved, your products will be live on the marketplace.

2. What can I sell on Living Earth?

We focus on organic, sustainable, and locally produced goods. Categories include:

• Food & Beverages

• Energy & Water Solutions

• Natural Health & Beauty

• Eco-friendly Household Items

• Handcrafted & Artisan Products

📌 All products must align with our sustainability principles.

3. How are orders processed?

1. Customers place an order via your store.

2. You receive an order notification via email and your vendor dashboard.

3. Pack and ship the item within the agreed timeframe.

4. Mark the order as “Shipped” in your dashboard.

5. The customer receives the product and can leave a review.

4. How do I get paid?

• Payments are processed securely through [your payment method].

• Funds are released after order completion (e.g., X days after delivery confirmation).

• Payouts are made [weekly/monthly, depending on policy].

5. Who handles shipping?

• Vendors are responsible for packing and shipping their products.

• You can set your own shipping rates or offer free shipping.

• Customers will see estimated delivery times at checkout.

6. Can I set my own prices?

Yes! You have full control over your product pricing. However, we encourage fair pricing in line with market demand and sustainable trade principles.

7. What happens if a customer requests a return?

• Customers request returns through the platform.

• If eligible, you will be responsible for approving and processing the return.

• Vendors must clearly state their return policy on product pages.

📌 Living Earth may assist in disputes if needed.

8. How do I contact support?

If you need help, reach out via our contact form.

9. Can I sell products on backorder?

Yes you can! Simply indicate on the product that it is available on backorder as per the picture below:

10. How to take good product photos on a budget

Quick & Helpful Tips for Smartphone Product Photography

1. Use Good, Soft Lighting

Avoid harsh flash — instead, shoot near a window or outdoors during the day. Natural or diffused light helps reduce shadows and grainy textures.

2. Stabilize Your Phone

Use a small tripod or steady surface to prevent blurry shots from a shaky hand. Even the 2-second timer helps when holding the phone still.

3. Frame with Purpose

Enable the grid or rule-of-thirds overlay in your camera settings—it helps you compose well-balanced shots.

4. Skip Digital Zoom

Digital zoom lowers photo quality. Instead, move your phone closer or crop later in editing.

5. Try Multiple Angles

Shoot your product from above, at a slight angle, and at eye-level. More perspectives help customers understand the item better.

6. Use Portrait Mode When Possible

When there’s enough light, portrait mode can create a nice soft background (bokeh effect) and draw attention to your product.

7. Clean the Lens

Before shooting, wipe your lens gently with a microfiber cloth to remove dust or fingerprints. Even a minor smudge can impact clarity.

8. Adjust Focus & Exposure

Tap your screen where the product is—this locks focus and optimizes lighting. Avoid underexposed or overexposed areas.

Watch & Learn

Check out this quick and helpful video:

We believe applying just a few of these tips will significantly improve your product images and help your items stand out.

For more info or feedback on a test photo—just let us know, we’d be happy to assist.

11. Digital Downloads

1. Can I sell digital files on the Living Earth Marketplace?

Vendors can upload eBooks, guides, videos, music, artwork, or other downloadable content.

2. How do I set up a downloadable product?

  • Go to your Vendor Dashboard → Products → Add New
  • Tick both Virtual (no shipping) and Downloadable
  • A new section called Downloadable Files will appear
  • Click Add File, upload your file, and give it a name
  • Set optional Download Limit and Expiry Date
  • Click Publish

3. What file types can I upload?

Most common formats are supported, such as PDF, ZIP, MP3, MP4, JPG, PNG, and DOCX. If your file type is not accepted, zip it first before uploading.

4. Where are my files stored?

All digital files are stored securely on the Living Earth Marketplace server. Customers only receive an encrypted download link — your original file remains private.

5. How many times can a customer download the file?

You can set a limit (e.g. 3 downloads) or leave it blank for unlimited access. You can also set an expiry period (e.g. 30 days).

6. How do I replace or update a file?

Edit your product, scroll to Downloadable Files, remove the old file, and upload the new version. Customers who already bought the product will automatically receive the updated file.

7. Can I combine digital and physical products?

Yes, you can. Just don’t tick “Virtual” if you want shipping to still apply (for example, a printed book plus a downloadable PDF).

8. Helpfile and detailed guide

👉 How to Add a Downloadable Product (WCFM Official Guide)

👉 WooCommerce – Handling Digital Downloadable Products

Thank you for being part of the Living Earth Marketplace. We’re excited to see your products!