Customer Terms & Conditions

By accessing and using the Living Earth Marketplace (hereinafter referred to as “the Website”), you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using the Website. If you do not agree with any part of these terms, please do not access or use the Website.

1. Introduction
   • The Living Earth Marketplace is an online platform dedicated to promoting and facilitating the sale of organically grown and locally made products and services.
   • The Website is operated by Living Earth Projects, registered in Namibia.
2. User Account
   • In order to access certain features of the Website, you may be required to create an account. You agree to provide accurate and complete information when creating your account.
   • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
   • You must notify us immediately of any unauthorized use of your account or any other breach of security.
3. Product Listings
   • Sellers on the Living Earth Marketplace are responsible for the accuracy and legality of their product listings.
   • We do not guarantee the quality, safety, or legality of any products or services listed on the Website.
   • We reserve the right to remove any listings that violate our policies or are deemed inappropriate.
4. Order and Payment
   • When you place an order on the Website, you agree to pay the specified price for the products or services, including any applicable taxes and shipping fees.
   • Payment processing is handled securely through our third-party payment processor or directly between you and the seller.
   • We reserve the right to refuse or cancel any orders placed on the Website.
5. Shipping and Delivery
   • Shipping and delivery times may vary depending on your location and the seller’s location.
   • We are not responsible for any delays or errors in shipping and delivery.
   • Any shipping or delivery issues should be addressed directly with the seller.
6. Returns and Refunds
   • Each seller on the Living Earth Marketplace has their own return and refund policy.
   • Please review the seller’s policy before making a purchase.
   • We are not responsible for processing returns or issuing refunds.
7. Intellectual Property
   • All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Living Earth Marketplace or its licensors and is protected by copyright and other intellectual property laws.
   • You may not reproduce, distribute, or modify any content from the Website without prior written consent.
8. Limitation of Liability
   • To the fullest extent permitted by law, Living Earth Marketplace shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Website or any products or services purchased through the Website.
9. Indemnification
   • You agree to indemnify and hold harmless Living Earth Marketplace, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or any violation of these terms and conditions.
10. Changes to Terms
    • We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of the Website after any such changes constitutes your acceptance of the new terms.
11. Governing Law
    • These terms and conditions shall be governed by and construed in accordance with the laws of Namibia, without regard to its conflict of law provisions.
12. Contact Us
    • If you have any questions or concerns about these terms and conditions, please contact us.